1. Pick a positive environment
The most talented people in any industry are indemand and have options where they want to work. A high-trust environment fosters what some callpsychological safety, resulting in a more open andcollaborative work culture.
2. Demonstrate concern
Trust operates on multiple levels: at a company level in terms of culture, at a team level inregard to the relationships among the members, and at an interpersonal level between twopeople. By showing you care about your colleagues, others will begin to trust and a relationshipof mutual trust can build.
3. Be self-revealing
Within limits, sharing a bit about who you are can be extremely helpful. Especially for leadersor managers, sharing a story about a time you may have failed and what you learned from itcan build camaraderie and trust.
4. Strive for competency
Employees should strive to be seen as competent in their role. This means having therequisite knowledge, skills, and abilities in his or her area. Employees should focus on theircompetence, values, and benevolence in order to build trust.
5. Manage expectations
Set realistic expectations and trust in the competence of others. Strive for clarity regardingwhat you expect from others and what they expect from you.
6. Establish boundaries
To clarify boundaries, clearly define roles and responsibilities and be sure that peopleunderstand what they are responsible for.
7. Set an example
This means listen and consider others’ ideas with an open mind and be respectful of allemployees. The leader has to serve as a role model. He or she has to be seen as credible.
8. Understand the role of emailing
Even if a colleague is working hard, his e-mail correspondent doesn’t know it. If you workvirtually, show up in person for key meetings as much as possible because visual cues are keyfor trust.